Frequently Asked Questions
Everything you need to know about shopping with Neerus India.
What is the standard delivery timeline for orders?
For domestic orders within India, we typically deliver within 5-7 business days. International shipping may take 10-15 business days depending on the destination and customs clearance.
How can I track my order status?
Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to our courier partner's website to monitor your shipment in real-time.
What is your return and exchange policy?
We offer a 7-day return and exchange policy for unused items with original tags intact. Please note that customized outfits and sale items are generally not eligible for return.
Do you offer customization or alteration services?
Yes, we provide basic alteration services for select ethnic wear categories. You can specify your measurements in the 'Notes' section during checkout or contact our support team.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes within India.
How do I ensure I am picking the correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as ethnic wear fits may vary from Western apparel sizes.